What additional aspect is increasingly included in service level agreements?

User experience targets are increasingly included in service level agreements because organizations are recognizing the importance of how end-users perceive and interact with a service. Focusing on user experience ensures that services meet not only technical specifications but also the expectations and satisfaction of users. By incorporating user experience targets, service providers can better align their offerings with the actual needs and preferences of users, which is critical in today's service-oriented environment.

This shift reflects a broader understanding that the effectiveness of a service is not solely determined by technical performance metrics, but also by how those services impact the users’ overall experience. This facilitates improved engagement, higher user satisfaction, and ultimately contributes to the success of the service offering as a whole. Additionally, it helps in building stronger relationships between providers and users, ensuring the ongoing relevance and effectiveness of the services delivered.