What approach is recommended for documenting actions taken outside of rules?

The recommended approach for documenting actions taken outside of established rules focuses on enhancing understanding and control. By documenting these actions, organizations can create a clearer record of why deviations from the norm occurred. This facilitates better governance and allows stakeholders to grasp the rationale behind such decisions, promoting transparency and accountability.

Additionally, documented actions make it easier to analyze and understand patterns over time, which can be valuable for future decision-making processes and may help refine or revise existing rules. This documentation also aids in training and onboarding new team members by providing them insights into situations where flexibility was necessary, thus promoting a culture of continuous improvement while ensuring that all stakeholders are aware of the rationale behind actions that deviate from standard procedures.