What can the requirements of service interaction performance be derived from?

The requirements of service interaction performance can indeed be derived from internal procedures and organizational standards. This is because these internal guidelines establish a baseline for how services should be delivered and ensure consistency and quality across interactions with stakeholders. By aligning service interactions with predetermined organizational procedures, a company can create a coherent service delivery process that meets both operational efficiency and stakeholder expectations.

While consumer feedback and market analysis, marketing strategies, and competitor benchmarking each provide valuable insights from different angles, they focus mainly on external perceptions and trends rather than the foundational aspects that drive internal service performance. Internal procedures and organizational standards ensure that there is an established framework guiding staff behavior, communication methods, and operational workflows, which are crucial for maintaining high service interaction performance.