What characteristic should an effective user-facing service catalog have?

An effective user-facing service catalog should be structured in a logical way to facilitate ease of use and accessibility for users. A well-organized catalog allows users to easily navigate through available services, making it intuitive for them to find what they need quickly. This logical structure helps in categorizing services according to their purposes, priorities, or user needs, ultimately enhancing the user experience and satisfaction.

By presenting information in a clear and systematic manner, it supports users in understanding the services offered without being overwhelmed by confusion or complexity. This characteristic is essential in enabling users to effectively utilize the catalog and make informed decisions about service requests. In comparison to the other options, a logical structure directly aligns with the goal of enhancing user understanding and engagement with the service offerings.