What does the 'Optimize and automate' guiding principle focus on?

The guiding principle 'Optimize and automate' focuses on identifying and implementing service actions that are suitable for improvement or automation. This principle emphasizes the importance of analyzing existing processes to enhance efficiency and effectiveness, ultimately leading to better service delivery. By optimizing these actions, organizations can streamline operations and reduce the time and resources spent on manual tasks.

Automating repetitive and low-value tasks not only increases productivity but also frees up staff to focus on more strategic and value-adding activities. This principle encourages organizations to leverage technology and innovative practices to minimize waste and redundancies, aligning with the overarching goals of delivering better value to stakeholders. Hence, recognizing which service actions can be effectively optimized or automated is essential for driving improvement and achieving operational excellence.