What framework is used for tracking value realization by linking outcome indicators to performance indicators?

Prepare for the ITIL 4 Driving Stakeholder Value Test. Ace your exam with flashcards and multiple-choice questions, complete with hints and explanations. Get certified successfully!

The Value Driver Framework is designed specifically to track value realization by establishing a clear connection between outcome indicators and performance indicators. This framework allows organizations to identify what generates value for stakeholders and how those values can best be measured through measurable outcomes.

By linking outcome indicators, which represent the results of services from the customer's perspective, to performance indicators, which illustrate how well the services are delivered, the framework enables organizations to determine the extent to which they are achieving their desired results. It helps in assessing whether the services provided meet the needs and expectations of stakeholders, thus playing a critical role in continuous improvement and alignment of services with business objectives.

The other frameworks, while they address various aspects of service delivery and performance, do not specifically focus on linking outcome indicators directly to performance indicators in the way that the Value Driver Framework does. Each of these models has its own purpose and context but does not emphasize the direct correlation necessary for tracking value realization as the Value Driver Framework does.

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