What is a core element of the value driver framework?

A core element of the value driver framework is explaining how each layer drives value. This aspect emphasizes the interconnectedness of the various components within an organization and how they contribute to delivering value to stakeholders. In the framework, each layer represents different facets of value creation, including inputs, processes, and outcomes, that collectively influence the overall performance and satisfaction of stakeholders.

This explanation is crucial because understanding how each layer contributes to value reinforces the importance of alignment between business strategy, service design, and delivery. It helps organizations to see the direct relationship between their operational activities and the value perceived by their customers and stakeholders. By focusing on how layers drive value, organizations can identify areas for improvement and make strategic decisions that enhance the overall service experience.

The other options, while relevant to understanding value in a broader sense, do not represent core elements of the value driver framework in the same way. Mapping customer journeys, defining market trends, and evaluating stakeholder feedback are all important activities that support the overall value creation process but do not specifically encapsulate the concept of explaining how each layer interrelates to deliver value. Each of these plays a supportive role in analyzing and improving services but is not the foundational element that drives this framework's main purpose.