What is a value proposition?

Prepare for the ITIL 4 Driving Stakeholder Value Test. Ace your exam with flashcards and multiple-choice questions, complete with hints and explanations. Get certified successfully!

The correct answer is a statement that defines benefits for service consumers. A value proposition articulates the unique value a product or service offers to its customers, outlining how it meets their needs or solves their problems. It is a crucial element in helping stakeholders understand the overall benefits they can expect to receive from engaging with the service or product.

By clearly outlining the advantages and reasons why a service is valuable, the value proposition serves to align expectations between the service provider and the stakeholders. It ensures that both parties have a mutual understanding of the return on investment, enhancing the service relationship.

In contrast, a statement of the company's mission provides a broad overview of the organization’s purpose and objectives but does not specifically address the service benefits provided to consumers. A list of all services offered by the company does not prioritize the distinct advantages those services bring to stakeholders. Lastly, a requirement for conducting market research relates to gathering information to inform decision-making but does not specifically define benefits for service consumers.

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