What is an unexpected side effect of a service or product?

An unexpected side effect of a service or product is best described as unplanned outcomes. This refers to results that occur as a consequence of implementing a service or product that were not anticipated during the planning and design phases.

In many cases, organizations may focus on the primary objectives and expected benefits when launching a service or product, such as improving efficiency or customer satisfaction. However, unexpected side effects encompass a range of outcomes that can be positive or negative, influencing various stakeholders and possibly leading to both new opportunities and challenges.

Recognizing unplanned outcomes is essential for organizations as it allows them to learn from these experiences, adjust strategies, and manage both risks and benefits more effectively in future initiatives. This awareness contributes to an organization's adaptability and resilience, as it prepares them to leverage unexpected benefits or mitigate unforeseen issues.