What should onboarding actions address according to the planned dimensions?

Onboarding actions should comprehensively address all dimensions of service management because this approach ensures that new users or stakeholders gain a holistic understanding of the organization's services and processes. The planned dimensions include various aspects such as people, information, technology, and processes.

When onboarding covers all these dimensions, it not only introduces the technological tools available but also integrates new team members into the organizational culture, clarifies processes, and provides the necessary information that supports effective service delivery. This holistic view enables new stakeholders to effectively engage with and contribute to the service management lifecycle, ensuring their smooth integration and enhancing overall service value.

Addressing only technological improvements would overlook critical areas that affect user experience and service performance. Focusing solely on customer interactions could lead to gaps in understanding other vital service elements. Likewise, emphasizing mainly documentation updates fails to equip individuals with the skills and knowledge needed to navigate the broader service management landscape. Therefore, considering all dimensions is essential for effective onboarding.