What should the Service Catalog's structure and scope meet?

The structure and scope of the Service Catalog should primarily align with organizational requirements because it serves as a comprehensive repository of services offered by the IT service provider. This means that the catalog must reflect the needs and capabilities of the organization, ensuring that it encompasses the services that are essential for delivering value to the business and its stakeholders.

When the Service Catalog is tailored to meet organizational requirements, it facilitates effective communication between service providers and users, clarifies service offerings, and sets expectations regarding service delivery. It enhances service management practices by providing a clear framework within which services can be requested, managed, and improved according to the unique needs of the organization.

While industry standards, user preferences, and competitive benchmarks are all relevant considerations, they should be integrated into the Service Catalog structure and scope only as they support the overarching aim of fulfilling organizational requirements. By centering the catalog on the specific context of the organization, it ultimately supports improved stakeholder satisfaction, service quality, and alignment with strategic business goals.