Which activity is associated with Basic Provider ways to build trust?

Prepare for the ITIL 4 Driving Stakeholder Value Test. Ace your exam with flashcards and multiple-choice questions, complete with hints and explanations. Get certified successfully!

Building trust between a service provider and its customers is critical for fostering long-term relationships and ensuring effective communication. Providing outputs for customer requests is a direct and tangible way to establish this trust. When a provider efficiently fulfills customer requests, it demonstrates reliability and commitment to the customer's needs. This responsiveness builds confidence in the provider's capabilities and enhances the customer's perception of value.

In this context, effectively handling customer requests can lead to an increased level of satisfaction. When customers see their requests are taken seriously and addressed promptly, it contributes to a sense of partnership. This reinforces the trust that is essential for smooth collaboration and aligns with the overall goals of driving stakeholder value in IT service management.

Other activities, while important, do not directly contribute to the foundational aspect of building trust as significantly. Checking SLA compliance, sharing performance metrics, and advising on service solutions are all valuable activities, but they focus more on accountability, transparency, and strategic guidance rather than the immediate and practical fulfillment of customer needs.

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