Which example solution can help in the Co-CREATE step?

Co-CREATing value in the context of ITIL involves collaborative efforts between service providers and stakeholders to actively design and innovate service offerings that meet users' needs and expectations. The focus on optimizing user skills is crucial during the Co-CREATE step, as it empowers users, enhances their capabilities, and ensures that they are well-equipped to engage with the services being offered.

By optimizing user skills, organizations can improve user engagement and satisfaction, ultimately leading to a more successful partnership between service providers and stakeholders. When users possess the right skills and knowledge, they can contribute effectively to the creation of services, providing valuable insights that can drive further innovation.

In contrast, while automated contracting processes, standard pricing models, and in-person training sessions can all have their benefits within different aspects of service management or delivery, they do not specifically facilitate the collaborative and interactive nature of the Co-CREATE step as effectively as optimizing user skills does. The focus on active participation and skill enhancement aligns directly with the objectives of the Co-CREATE phase, making it the most relevant solution among the options provided.