Which ITIL practice is relevant for managing risks associated with service delivery?

The practice that is most relevant for managing risks associated with service delivery is Risk Management. This practice is fundamentally concerned with identifying, assessing, and controlling risks that could potentially impact the organization’s ability to deliver services effectively. It involves systematically evaluating the risks related to service delivery, including operational risks, compliance risks, and strategic risks.

By implementing Risk Management practices, organizations can proactively identify threats and vulnerabilities associated with service delivery, allowing them to develop mitigation strategies and contingency plans. This ensures that services are delivered consistently and reliably, ultimately leading to improved customer satisfaction and stakeholder value.

The focus on both risk identification and risk assessment highlights the importance of understanding the potential impacts of risks, which is crucial not only for maintaining service quality but also for aligning service delivery with the organization's strategic objectives. Effective Risk Management enables organizations to make informed decisions that balance risk exposure with the potential for operational and financial success.