Which ITIL practices are relevant for managing user requirements?

Managing user requirements effectively requires a clear understanding of the business needs and how services can meet those needs. Business analysis is specifically concerned with understanding and documenting user requirements, ensuring that services are aligned with business objectives and user expectations. This practice involves gathering and analyzing information about the business environment and stakeholder needs, which is crucial for developing and delivering services that provide value.

Service level management complements this process by ensuring that the services delivered meet the agreed-upon service levels from the user's perspective. It helps in setting clear expectations for performance and availability, thus fulfilling user requirements more effectively. By establishing service level agreements (SLAs), this practice ensures that there is a mutual understanding between service providers and users, thereby enhancing stakeholder satisfaction.

Together, business analysis and service level management play a vital role in identifying, documenting, and fulfilling user requirements, ensuring that the services provided are relevant, effective, and meet the needs of stakeholders.