Which of the following criteria is important when creating a shortlist of external providers?

When creating a shortlist of external providers, warranties and delivery models are critical criteria because they directly relate to the reliability and performance of services. Warranties provide assurances about the quality of the service or product, indicating that the provider stands behind what they offer and is committed to resolving any issues that may arise. This builds trust and establishes a foundation for a strong working relationship.

Delivery models are also essential, as they detail how services will be provided, including aspects like timelines, methodologies, and support structures. Understanding the delivery model helps in assessing whether the provider can meet the specific requirements of the organization and aligns with its operational needs. Overall, focusing on warranties and delivery models ensures that the selected providers can deliver consistent value and meet the expectations set forth in service agreements.