Which of the following helps improve external stakeholder satisfaction in the co-create step?

Maximizing outcomes from service consumption is essential for enhancing external stakeholder satisfaction during the co-create step. This step in the ITIL framework emphasizes the collaboration between service providers and stakeholders to deliver value. By focusing on the outcomes that stakeholders desire, the parties involved can ensure that the services provided align closely with their needs and expectations. This alignment fosters a positive experience, encouraging stakeholders to perceive the service as beneficial and valuable.

Stakeholders typically seek services that not only meet their requirements but also contribute to their success. By maximizing the outcomes, organizations can demonstrate the effectiveness and relevance of their services, thereby enhancing trust and satisfaction. Positive experiences in co-creation lead to stronger relationships, increased loyalty, and ultimately a greater likelihood of ongoing collaboration.

In contrast, minimizing user interaction or increasing operational costs does not contribute positively to stakeholder satisfaction. Standardizing service offerings might streamline processes, but it may ignore the unique requirements of different stakeholders, possibly leading to dissatisfaction. Therefore, the focus on maximizing outcomes effectively addresses the core need for value in stakeholder relationships.