Which of the following is NOT a method of monitoring customer experience?

Employee Engagement Surveys are primarily focused on assessing the experiences and satisfaction levels of employees within an organization, rather than monitoring the customer experience. These surveys help organizations understand how their staff feel about their work environment, job role, and overall engagement, which can indirectly affect customer service and experience but do not directly assess customer interactions or perceptions.

In contrast, methods like A/B Testing with Focus Groups, Telephone Perception Surveys, and Feedback from Service Review Meetings are all centered on gathering insights directly from customers or testing customer responses. A/B Testing with Focus Groups involves comparing different service offerings or experiences to see which one resonates better with customers. Telephone Perception Surveys directly solicit customer opinions about their experiences with services. Feedback from Service Review Meetings captures customer perspectives after service delivery, allowing for assessment and improvement based on actual customer input. Each of these methods plays an essential role in understanding and enhancing the customer experience.