Which of the following is a positive effect of having a service portal?

Having a service portal offers a variety of benefits, and one of the most significant positive effects is faster communication. A service portal centralizes access to information and services, allowing users to quickly submit requests, report issues, and find relevant data without navigating through multiple systems or communication channels. This streamlined approach enables users to receive updates and responses in real-time, which enhances overall communication efficiency.

In a well-designed service portal, automated notifications, status updates, and self-service options contribute to quicker interactions between users and IT support teams. Instead of waiting for help via email or phone, users can access help directly through the portal, making the entire process faster and more seamless. This improvement in communication can lead to better user satisfaction and a more positive experience in seeking IT assistance, aligning with the goals of enhancing stakeholder value in ITIL 4 practices.