Which of the following practices is NOT associated with enabling resolution of incidents?

The practice that is not primarily associated with enabling the resolution of incidents is Performance Metrics. While Performance Metrics provide valuable insights into how well a service or process is functioning, they do not directly facilitate the resolution of incidents. Instead, they are used to measure and analyze the performance of various IT services and practices over time. While they can help identify areas of improvement or highlight trends in incidents, they do not play a direct role in the actual resolution process of incidents.

In contrast, the Service Desk practice is directly involved in managing incidents and providing a point of contact for users to report issues, enabling swift response and resolution. Knowledge Management supports incident resolution by providing relevant information and solutions based on previous incidents, helping to reduce resolution time. Relationship Management focuses on understanding and managing interactions with stakeholders, ensuring effective communication and alignment which can indirectly support the incident resolution process. Each of these practices has a strong operational role in handling incidents, while Performance Metrics serve a more evaluative and analytical function.