Which of the following represents the 3 Cs of the trustworthiness model?

Prepare for the ITIL 4 Driving Stakeholder Value Test. Ace your exam with flashcards and multiple-choice questions, complete with hints and explanations. Get certified successfully!

The correct answer highlights the essential components of trust within relationships, especially in a business or organizational context. The 3 Cs of the trustworthiness model—Capability, Commitment, and Consistency—emphasize the qualities that foster trust among stakeholders.

Capability refers to the skills, competencies, and abilities that an individual or organization must possess to fulfill commitments and deliver value effectively. When stakeholders perceive a high level of capability, they are more likely to trust the individual or organization, believing that they can handle responsibilities competently.

Commitment represents the dedication to fulfilling promises and responsibilities. It is about consistently following through on commitments and supporting stakeholders in their journeys. When stakeholders see a commitment, it builds confidence in the reliability of the person or organization.

Consistency is crucial because it conveys a sense of reliability and stability over time. When actions and communication remain steady, it reinforces stakeholders' trust, making them feel secure in their interactions. Consistency contributes to a predictable environment where stakeholders can anticipate behaviors and responses.

Together, these three elements create a robust framework for trust that is critical for successful collaboration, engagement, and value delivery within an organization. Understanding and applying the 3 Cs can help enhance relationships, build loyalty, and foster a positive organizational culture.

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