Which perspective of Capacity Management focuses on capacity demand triggered by the customer?

The perspective of Capacity Management that focuses on capacity demand triggered by the customer is Business Capacity. This aspect emphasizes understanding and managing the requirements and expectations of customers to ensure that the business can effectively meet the demand for its services and products. It involves aligning the capacity of IT and other resources with the business goals and customer needs, thus ensuring that sufficient capacity is available to handle customer demands without over-provisioning or under-provisioning resources.

Business capacity takes into account the broader organizational context, including factors such as market trends, consumer behavior, and strategic business objectives. By focusing on this perspective, organizations can better anticipate changes in customer demand, allowing for proactive adjustments to capacity planning and service delivery. This alignment ensures that service levels are maintained and customer satisfaction is achieved, ultimately contributing to the overall success of the business.