Which principle emphasizes the need for clear and joint visibility in service activities?

The principle that emphasizes the need for clear and joint visibility in service activities is centered around collaboration and visibility. This principle is vital because it encourages all stakeholders to share information openly and understand each other's perspectives, which leads to more effective decision-making and improved service outcomes. When visibility is prioritized, all parties involved in service delivery can align their goals, expectations, and actions, thereby fostering a cohesive working environment. This collaborative approach not only enhances the quality of the services provided but also strengthens relationships among stakeholders, contributing to a more agile and responsive service management culture.

In contrast, the other principles focus on different aspects of value delivery. For instance, focusing on value involves ensuring that all service activities are aligned with the value they provide to stakeholders rather than just completing tasks without context. Progressing iteratively with feedback highlights the importance of making incremental improvements and learning from each iteration, while thinking and working holistically emphasizes the need to consider the larger system and interdependencies in service management. While all these principles are important in their own right, the principle of collaboration and promoting visibility stands out specifically for its role in fostering transparency and joint understanding among stakeholders.