Which trend does NOT influence user engagement and delivery channels?

Standardization of service accessibility is a trend that primarily seeks to ensure uniform access to services across all user demographics, which can lead to a consistent experience but does not inherently drive user engagement. While it can simplify the interaction process and ensure that services are accessible to a broader audience, it does not create a tailored or personalized experience that typically engages users on a deeper level.

Increasing personalization in services, the shift towards automated user support, and the emphasis on machine learning and AI are all trends that focus on enhancing user engagement through more customized and responsive interactions. These trends leverage data and technology to adapt services based on individual user preferences, behaviors, and needs, thereby fostering a more engaged and satisfied user base.

In contrast, standardization may address accessibility but could potentially overlook the diverse expectations and needs of individual users, leading to less emphasis on user engagement itself. This makes it distinct from the other trends, which are all about enhancing user experiences through customization and technological advancements.