Who is responsible for agreeing on onboarding goals for service consumers?

The responsibility for agreeing on onboarding goals for service consumers primarily rests with the consumers themselves. This is important because service consumers have a clear understanding of their own needs, expectations, and the specific outcomes they desire from the service. By being involved in the goal-setting process, they can ensure that their requirements are accurately reflected and prioritized.

Engaging consumers in defining these goals fosters a collaborative relationship with the service provider, enabling better alignment between what the consumers want and what the service can deliver. This collaboration can lead to more effective onboarding processes and, ultimately, improved satisfaction with the service.

While other parties, such as service provider management or support teams, may have valuable insights and contribute to the onboarding process, they cannot fully encapsulate the consumers' expectations and objectives on their own. Therefore, emphasizing the role of consumers in this context is crucial to ensuring effective service delivery.