Why is it essential to review internal factors?

Prepare for the ITIL 4 Driving Stakeholder Value Test. Ace your exam with flashcards and multiple-choice questions, complete with hints and explanations. Get certified successfully!

Reviewing internal factors is essential because it helps organizations establish a baseline for developments. This baseline is crucial for understanding the current state of processes, capabilities, and resources within the organization. By identifying where the organization currently stands, it becomes easier to set specific goals for improvement, measure progress over time, and adjust strategies as needed. A solid baseline also allows for more effective planning and decision-making, ensuring that any changes or developments are grounded in a thorough understanding of the internal context.

In the context of stakeholder value, understanding these internal factors helps create a clearer picture of how external pressures and market demands can be addressed effectively. Without this baseline, any developments could be misaligned with the organization's capabilities, leading to ineffective outcomes and possibly damaging stakeholder relationships.

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